& Events

Refund Policy

Refund Policy

Refunds & Cancellation Policy

  • If written cancellation is received:
    • at least 15 business days in advance - 100% refund
    • 10-14 business days in advance - 50% refund
    • less than 10 business days in advance - NO Refund
  • If payment has not been received at the time of cancellation, an invoice will be issued for the appropriate amount as costs have already been incurred.
  • If circumstances prevent a previously registered person from attending an event, substitutions are permitted up to and on the day of the event


There is a 25% surcharge on OGRA courses for non-members of OGRA, and on MIT courses for non-members of OGRA and MEA; a 10% surcharge will be applied to Government of Canada and Province of Ontario employees.

Questions?  Contact us at 289-291-OGRA (6472) or If you have special needs, call the OGRA office to discuss your requirements.